AccuCard Support Solutions Online

Before you pick up the phone, you may be able to find the answer to your question, or resolve an issue by first checking our list of AccuCard technical support articles.

Frequently Asked Questions (FAQ)

• How can I reinstall AccuCard for Outlook if I don’t have access to my previous email address?

• How do I stop emails from being sent to my contacts?


General

• Problem Running CardScan v.7.0.3 and AccuCard for Outlook on the same computer system

• The custom form could not be opened. Outlook will use an outlook form instead. The form required to view this message cannot be displayed. Contact your administrator.

• AccuCard for Outlook causes a Norton Anti-Virus Malicious Script Error

• Uninstalled AccuCard for Outlook and still see the AccuCard status icons

• Runtime Error when attempting to update your contact information

• Using Custom Forms within Outlook may cause problems with Accucard for Outlook


Installation

• Microsoft Visual C++ Runtime Error on Installation: "Program:.....Files\Common Files\Installshield\Update Service\Agent.exe"

• AccuCard for Outlook cannot be installed due to an error opening Microsoft Outlook. Please make sure that Outlook is installed correctly and try again.

• Per-session cookies are currently disabled in your Internet Explorer settings, and they are necessary to use AccuCard service. There are no security risks involved in enabling these kind of cookies. Once you have enabled cookies, click here.

• Error 1607 Unable to install InstallShield Scripting Runtime

• I never received my 'Verification Email' after installing & configuring AccuCard for Outlook


Updates

• Reviewing Updates results in error: An error has occurred in the script on this page