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RETURN PROCEDURES:
Note: There is a 30 day money-back guarantee on all CardScan products. During this time, product can be returned for any reason to receive a credit.
If your scanner is malfunctioning you need to follow the procedures below to obtain a Return Material Authorization number (RMA) to have your scanner replaced under the warranty guidelines:
Step 1
Contact our Technical Support hotline at 617-492-4200 x2 or email technical support detailing the problems you are experiencing.
No replacement will be authorized until our Technical Support department troubleshoots the problem and deems the scanner defective.
Step 2
Once our Technical Support department deems the scanner defective you will need to provide our Customer Service department with a proof of purchase so we can determine if your scanner is still under warranty.* (see warranty note below)
If you purchased the scanner directly from CardScan:
Call our Customer Service department directly at 1.800.640.6944. They can locate your proof of purchase in the database under the last name of the person who purchased the unit.
If you purchased the scanner from a retail store:
First, try to return your product to the retailer where you made the purchase. If you are unable to return the scanner and it is defective, please contact Technical Support at 617-492-4200 x2 to determine if your scanner is defective. They will then send you instructions for returning the product to CardScan. If your scanner is not defective, and you purchased your product directly from CardScan through our website, please contact our Sales support team at 1.800.640.6944.
If your warranty has expired or you cannot provide proof of purchase:
Contact Customer Service at 1.800.640.6944 for other options that may be available to you.
Step 3
Providing your scanner is under warranty, our Customer Service department will assign a Return Material Authorization (RMA) number along with shipping instructions (where, when and how to return your defective scanner). This will come to you via email if you have provided us with an email address, otherwise Customer Service will call you with the information.
Step 4
Once we receive your defective scanner at our warehouse, a replacement unit of the same model will be shipped to you free of charge. You will receive your new CardScan unit within 5-8 business days after receipt of your defective scanner.
* The warranty period is two years from the purchase date. Your proof of purchase determines your warranty coverage. Please note that we do not offer repair services on our scanners, nor do we sell component parts for our scanners. |
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